No. You may check out as a guest without registering for a membership account.

However, we recommend registering as a Delights member to enjoy exclusive member privileges and offers.

Register as a Delights member

Please contact our Customer Service team at cs@citychain.com.sg for assistance with updating your personal information.

Select Forgot Password and enter the mobile number registered to your membership account.

A password reset link will be sent to your registered email address.

Reset your password

Your new password must:

• Contain at least 10 characters
• Include both uppercase and lowercase letters
• Include at least one number or symbol
• Be different from passwords previously used

If you do not receive the password reset email or encounter another issue, please contact cs@citychain.com.sg and provide your registered mobile number and email address for assistance.

1. Log in to your Delights member account or continue as a guest.
2. Select your desired product and add it to your cart.
3. Review the products and quantities in your cart.
4. Enter any applicable promotion or e-coupon code and select Apply.
5. Proceed to checkout.
6. Enter your billing and delivery information.
7. Select an available payment method and complete payment.
8. Once your order has been successfully placed, you will receive an order acknowledgement by email.

Available payment methods will be displayed at checkout.

Payment options may include major credit and debit cards and selected digital payment methods.

Available payment methods may be updated from time to time.

No. Cash on Delivery is not available. All online orders must be paid through one of the available payment methods at checkout.

Once your order has been dispatched, you will receive a delivery confirmation email with the relevant delivery or tracking information, where available.

If you have a registered account, you may also log in to view your order history and order status.

An order cannot be cancelled once payment has been successfully processed.

If you need to amend your delivery details, please contact our Customer Service team at cs@citychain.com.sg as soon as possible.

We will try to assist where possible, but changes cannot be guaranteed once your order has been processed or dispatched.

We currently deliver online orders within Singapore only.

Delivery to P.O. boxes or locations where courier services are unavailable or restricted is not available.

Yes. Eligible orders placed before the applicable cut-off time will be arranged for same-day delivery between 3:00 PM and 8:00 PM.

Same-day delivery is subject to successful payment, product availability, order processing and delivery availability.

Orders placed after the applicable cut-off time will be processed on the next available business day.

Orders placed on weekends or Singapore public holidays will also be processed on the next available business day.

Yes. During peak periods, festive seasons, major product launches or promotional events, additional processing or delivery time may be required.

Delivery times are estimates and may also be affected by circumstances beyond our reasonable control.

Any applicable delivery charges will be displayed at checkout before your order is completed.

Please provide a complete and accurate Singapore delivery address, including:

• Recipient's full name
• Contact number
• Block or building number
• Street name
• Unit number, where applicable
• Singapore postal code

Please ensure that someone is available to receive the order during the delivery period.

Delivery delays caused by incomplete or incorrect delivery information provided by the customer may not be within our control.

If delivery cannot be completed because no one is available to receive the order, the delivery provider or our Customer Service team may contact you to arrange re-delivery.

Additional delivery or administrative charges may apply to subsequent unsuccessful delivery attempts where applicable.

Yes. All products sold by Primo City Chain are genuine.

Yes. Products sold by us are covered by the applicable warranty terms offered by the respective brand.

Warranty periods and terms vary by brand and model. Please refer to the warranty card, warranty booklet or warranty documentation supplied with your product for full details.

Warranty coverage generally does not include normal wear and tear, bracelets, straps, crystals, batteries, cosmetic wear, misuse, abuse, accidental damage, unauthorised modifications or servicing by an unauthorised service provider, unless otherwise stated by the respective brand.

If you believe your product has a manufacturing defect within 14 days from the date of purchase, please contact Primo City Chain for assistance.

Please provide your proof of purchase together with details of the issue so that we can assess and advise you on the next steps.

After 14 days from the date of purchase, warranty and after-sales servicing may be handled directly by the respective brand's authorised agent or authorised service centre.

Depending on the brand, you may be required to present a valid warranty card together with the official proof of purchase issued by City Chain Stores (S) Pte Ltd.

We recommend contacting the relevant brand's authorised service centre before sending your product for servicing to confirm its procedures and documentation requirements.

Please inspect your order upon receiving it.

If your item is damaged, defective or different from what you ordered, please contact cs@citychain.com.sg as soon as possible.

Please provide your order number together with photographs and details of the issue where applicable.

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a change-of-mind return.

To be eligible, the item must:

• Be unworn and unused
• Be in the same condition as when received
• Have all original tags attached
• Be in its original packaging
• Include all original accessories and warranty documentation
• Be accompanied by the receipt or proof of purchase

All return requests are subject to inspection and management approval.

Approved change-of-mind returns will be refunded in the form of Store Credit only.

Store Credit:

• Is valid for 12 months from the date of issue
• Can be used towards future purchases on our website
• Cannot be redeemed or exchanged for cash
• Is non-transferable

The following items are not eligible for change-of-mind returns, exchanges or Store Credit:

• Promotional or sale items
• Limited edition items
• Gift cards
• Customised or personalised products
• Products that have been worn or used
• Products that have been altered or modified
• Watches where bracelet sizing or adjustment has been carried out
• Leather straps that have been modified or hole-punched
• Products with missing original packaging, tags, accessories or warranty documentation

Please contact our Customer Service team if you are unsure whether your item is eligible.

You may request an exchange of an eligible product within 7 days from the date you receive your order.

All exchanges are subject to product inspection, management approval and stock availability.

The replacement item must be of equal or higher value than the original product.

If the replacement item is of a higher value, you will be required to pay the difference.

If the replacement item is of a lower value, the difference in value will be forfeited and will not be refunded or issued as additional Store Credit.

Please contact cs@citychain.com.sg and provide:

• Your order number
• The item you wish to return or exchange
• The reason for your request
• Supporting photographs, where applicable

Our Customer Service team will review your request and advise you on the next steps.

Please do not send or return any product before receiving confirmation and return instructions from our Customer Service team.

Warranty and repair procedures vary by brand.

Some brands require customers to contact the respective authorised agent or authorised service centre directly.

For assistance, please contact our Customer Service team before submitting your watch so that we can advise you on the appropriate servicing procedure.

You may be required to present the original valid warranty card and proof of purchase when requesting warranty service.

Products without the required warranty documentation may be treated as out-of-warranty repairs, subject to the respective brand's warranty requirements.

Warranty and repair services may generally take approximately 30 to 180 days, depending on the brand, nature and complexity of the repair.

Servicing may take longer due to factors including technical complexity, overseas servicing, spare-parts availability, manufacturer assessment and transportation time.

All repair timelines are estimates only.

Yes. For a quartz watch designed to provide water resistance, we recommend carrying out a water-resistance test when the battery is replaced.

If you choose not to carry out the recommended test, the battery may still be replaced, but the watch's water-resistance performance cannot be confirmed or warranted following the battery replacement.

Customers should collect repaired or serviced products within three months from the date of the first collection notification.

If a product remains uncollected, reasonable storage or administrative charges may apply where the customer has been informed of such charges.

Enter your promotion code in the designated promotion or discount code field during checkout and select Apply before completing payment.

Please ensure that the discount has been successfully applied before proceeding with payment.

Unless otherwise stated, promotion codes cannot be combined with other promotion codes, discounts or offers.

Please refer to the applicable promotion terms and conditions for details.

Your promotion code may not be valid if:

• The promotion has expired
• The minimum purchase requirement has not been met
• The product is excluded from the promotion
• The code has already been used
• The promotion cannot be combined with another offer

If you require assistance, please contact cs@citychain.com.sg .