Contents

1. Terms and Conditions
2. Purchase Procedure
3. Tax and GST
4. Insurance
5. Delivery Service
6. Payment Option and Security
7. Return Policy
8. Exchange Policy
9. Product Warranty
10. Privacy Policy Statement

I. Terms and Conditions

Welcome to the Primo City Chain Website at www.primotimepiece.com.sg. The Platform is operated by City Chain Stores (S) Pte Ltd. We provide the Services and Products to you strictly subject to these Terms of Use, so please read them carefully before using the Platform.

By using the Platform, you accept and agree to be bound by these Terms of Use. We may amend these Terms of Use and other rules and policies relevant to the use of the Platform and/or Services from time to time without prior notice. Please check the Platform periodically for updates. Your continued use of the Platform and/or Services following any changes will constitute your acceptance of the revised Terms of Use.

1. Terminology

1.1 The following terminology used on the Platform shall have the following meanings:

a. “Affiliates” means, in relation to us, another company that is a direct or indirect subsidiary of, a direct or indirect holding company of, or another direct or indirect subsidiary of such holding company.

b. “Business Partners” means:

1. persons or bodies corporate with whom we enter into arrangements to host, operate, support or promote the Services and Platform;
2. persons or bodies corporate that provide services in connection with the Platform, including payment processing, delivery, technology, marketing, analytics, hosting or other operational services; and
3. our Affiliates.

c. “Intellectual Property Rights” means all copyrights, design rights, patents, trademarks, trade secrets, know-how, look and feel of the Platform and its content, and other intellectual property rights, whether registered or unregistered, anywhere in the world.

d. “Net Price per Unit” refers to the Selling Price of each unit of Product after, where applicable, apportioning and deducting discounts, promotions or other price reductions offered by us on the Platform.

e. “Order” means an order for Products placed by you and allocated an order number by us.

f. “Personal Data” means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

g. “Platform” means the Primo City Chain Website at www.primotimepiece.com.sg and any other digital services operated by City Chain Stores (S) Pte Ltd from time to time.

h. “Purchase Procedure” means the procedure set out in Section II of these Terms of Use.

i. “Product(s)” means the product or products made available to you through the Platform.

j. “Selling Price” refers to the price of each Product listed on the Platform.

k. “Services” means the services, information and functions made available through the Platform.

l. “Stores” means physical retail stores operated by us or our Affiliates that are authorised retailers.

m. “we”, “us” or “our” means City Chain Stores (S) Pte Ltd and its successors and assigns.

n. “Website” means www.primotimepiece.com.sg.

o. “working day(s)” or “business day(s)” means a day on which major licensed banks are open for general business in Singapore, excluding Saturdays, Sundays and Singapore public holidays.

p. “you” or “your” means the user, visitor, customer or subscriber using the Platform or Services.

1.2 Any reference to a statutory provision includes any modification, consolidation or re-enactment thereof for the time being in force and all statutory instruments or orders made pursuant thereto. References to the plural include the singular and vice versa. Headings are inserted for convenience only and shall not affect interpretation. Where these Terms of Use are translated into a language other than English, the English version shall prevail to the extent permitted by applicable law.

2. Pricing and Discounts

All prices listed on the Platform apply to purchases made through the Platform only. Discounts or promotions that are not available through the Platform are not valid for online purchases unless otherwise stated.

All prices displayed are in Singapore Dollars (S$) and are inclusive of prevailing Goods and Services Tax (GST), where applicable.

We may vary prices on the Platform at any time without prior notice. Any change in price will not affect an Order that has already been accepted by us.

3. Personal Use

All Products sold through the Platform are intended for personal use only unless otherwise agreed by us. Material and information posted on the Platform are also intended for personal use. Unauthorised resale or commercial use is prohibited.

4. When We Accept Your Order

By completing the Purchase Procedure, you make an offer to purchase the Products in your Order. We will send you an Order acknowledgement by email to acknowledge receipt of your Order. This acknowledgement does not constitute acceptance of your Order.

Your Order will only be accepted after product availability, payment and delivery arrangements have been confirmed. We reserve the right not to accept an Order for any Product or Service for any lawful reason.

5. Title and Risk of Loss

Title to Products purchased passes to you upon our receipt of payment in full. Risk of damage or loss shall pass in accordance with applicable law and the applicable delivery arrangements.

6. Intellectual Property Rights

You acknowledge and agree that all Intellectual Property Rights in the Platform, Services, Products and materials published on the Platform are owned by or licensed to City Chain Stores (S) Pte Ltd or its licensors.

Your use of the Platform or Services and purchase of Products does not transfer to you any ownership of Intellectual Property Rights belonging to us, our Affiliates or our licensors.

7. Cookies

7.1 We may collect technical information relating to your device and use of the Platform, including IP address, browser type, operating system and usage data for administrative, security, analytical and statistical purposes.

7.2 We may use cookies and similar technologies to collect information about how you use the Platform.

7.3 Cookies may allow us to:

1. estimate usage numbers and patterns;
2. store information about your preferences;
3. improve and personalise the Platform;
4. speed up searches and browsing; and
5. recognise you when you return to the Platform.

7.4 You may adjust your browser settings to decline or manage cookies. Some parts or functions of the Platform may not operate correctly if certain cookies are disabled.

8. Product Information

Products displayed on the Platform may or may not be available at physical Stores. We do not represent or warrant that every Product or Service displayed on the Platform will be available at all times or at every location.

9. Business Partners

We may engage Business Partners and third-party service providers to assist us in operating the Platform and providing Products and Services, including payment processing, delivery, technology infrastructure, communications, analytics and marketing services.

Where applicable, your use of a Business Partner's service may also be subject to that Business Partner's applicable terms and privacy policy.

10. Minors

Persons under 18 years old should use the Platform only with the involvement or supervision of a parent or legal guardian.

11. No Agency

Unless otherwise expressly stated, our Business Partners act as independent contractors and do not act as our employees or representatives.

12. Communication from You

Any non-personal communication or material that you transmit to us through the Platform, email or otherwise, including questions, comments and suggestions, may be used by us for legitimate business purposes, subject to applicable law.

Any Personal Data provided to us will be handled in accordance with our Privacy Policy Statement in Section X below and applicable Singapore data protection laws.

13. Exclusion of Representations and Warranties

We will use reasonable commercial efforts to provide accurate and up-to-date information on the Platform. However, to the fullest extent permitted by law, we do not warrant that all information on the Platform will always be complete, accurate or current.

We do not warrant that the Platform will operate without interruption or error, that all defects will be corrected immediately, or that the Platform or its hosting environment will always be free from malicious software or other harmful components.

We are not responsible for the content of third-party websites linked from the Platform and do not make representations or warranties in relation to third-party websites or services.

Nothing in these Terms of Use excludes or limits any right or remedy that cannot lawfully be excluded or limited under Singapore law.

14. Limitation of Liability

14.1 To the fullest extent permitted by applicable law and subject to the Return Policy, Exchange Policy, Product Warranty and any non-excludable statutory rights, we disclaim representations or warranties not expressly stated in these Terms of Use.

14.2 To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special or consequential losses arising from your use of the Platform or Services.

14.3 To the fullest extent permitted by law, we are not responsible for losses arising solely from the independent acts or omissions of third-party Business Partners over which we have no reasonable control.

14.4 To the fullest extent permitted by law, our maximum cumulative liability arising from an Order shall not exceed the amount paid by you to us under the relevant Order, except where applicable law provides otherwise.

15. Indemnity

To the fullest extent permitted by law, you agree to indemnify us, our Affiliates and relevant officers, employees and representatives against claims, losses and reasonable costs arising from your material breach of these Terms of Use, misuse of the Platform or infringement of third-party rights.

16. Customer's Representations and Obligations

You represent and warrant that:

1. you have the legal capacity to agree to these Terms of Use;
2. information provided by you is true, accurate, current and complete;
3. you will notify us of relevant changes to your information by contacting cs@citychain.com.sg;
4. you will comply with applicable laws when using the Platform;
5. you will not introduce malicious software or harmful material to the Platform;
6. you will not submit unlawful, defamatory, obscene or abusive material; and
7. you will not impersonate another person or use an identity you are not authorised to use.

You must notify us if you become aware of actual or suspected unauthorised use of your account or login credentials. We may restrict access where we reasonably suspect misuse.

17. Circumstances Beyond Our Control (Force Majeure)

17.1 We shall not be liable for a failure or delay in performance caused by circumstances beyond our reasonable control, including:

1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, terrorism, war or threat of war;
3. fire, explosion, storm, flood, earthquake, epidemic or natural disaster;
4. failure or unavailability of transportation;
5. failure of public or private telecommunications networks;
6. government actions, regulations or restrictions;
7. shipping, postal or transportation failures or accidents;
8. internet outages, telecommunications failures, hosting failures, cyberattacks, malicious software or power failures.

17.2 If a Force Majeure Event prevents performance for an extended period, either party may be entitled to cancel the affected Order where permitted by law. Any amount paid for Products that cannot be supplied will be dealt with in accordance with applicable law.

17.3 Where a Force Majeure Event affects multiple Orders, we may reasonably determine how available stock or resources are allocated.

18. Termination

We reserve the right to suspend or terminate access to the Platform where we reasonably believe these Terms of Use have been materially breached, including by issuing a warning, restricting access or taking other appropriate action.

Any rights accrued before termination shall remain enforceable after termination.

19. Personal Data

We may collect, use and disclose Personal Data that you provide to us in order to operate the Platform, provide Services, supply Products, process Orders and payments, respond to enquiries, administer membership services and carry out other purposes notified to you.

Please refer to the Privacy Policy Statement in Section X for further information.

20. Assignment

You may not assign these Terms of Use or your rights or obligations under them without our prior written consent.

21. Severability

Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that provision. If any provision is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

22. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Singapore.

A person who is not a party to these Terms of Use shall have no right to enforce any term or enjoy any benefit under these Terms of Use, except where applicable law provides otherwise.

23. Jurisdiction

Any dispute arising from or connected with your use of the Platform, Services or purchase of Products shall be subject to the non-exclusive jurisdiction of the courts of Singapore.

II. Purchase Procedure

1. Select Products and View Product Information

Select the Products you wish to purchase and add them to your shopping cart. Product information, available variations and other relevant details will be displayed on the applicable product page.

2. Put Products in the Shopping Cart

Your shopping cart will display the Products selected, quantity, applicable delivery charges and total amount payable. You may amend the Products or quantities before proceeding to checkout.

3. Registration

You may register as a member to enjoy applicable member benefits and view your Order history. Registration is not compulsory to browse the Platform or make a purchase unless otherwise stated.

4. Checkout Details

The checkout page will display your selected Products, quantities, applicable discounts, delivery charges and total amount payable.

5. Billing, Delivery and Payment Information

After confirming your checkout details, complete all required billing and delivery information and proceed to payment.

Available payment methods will be displayed at checkout. Payment options may be changed or updated by us from time to time.

6. Order Receipt

After completing the payment process, you will be directed to an Order confirmation page or receive an electronic acknowledgement confirming receipt of your Order.

The acknowledgement may include your Order number, Products purchased, total payment amount and payment method.

7. Order Confirmation

Once processing of your Order is confirmed, you will receive an email containing relevant Order information.

Where tracking is available, tracking or delivery information will be provided through the relevant delivery partner or tracking platform.

8. Cancellation of Order

An Order cannot be cancelled once your payment has been successfully processed.

You may request a return or exchange only in accordance with Sections VII and VIII of these Terms of Use and subject to applicable Singapore law.

III. Tax and GST

All prices displayed on the Platform are in Singapore Dollars (S$) and include prevailing Goods and Services Tax (GST), where applicable.

The Platform currently accepts delivery Orders within Singapore only.

IV. Insurance

Where shipment insurance forms part of the applicable delivery service, coverage will be subject to the terms and conditions of the relevant insurance or delivery provider.

Shipment insurance does not generally cover delays in delivery or shipment.

V. Delivery Service

1. Delivery Time

Eligible Orders placed before the applicable cut-off time will be arranged for same-day delivery between 3:00 PM and 8:00 PM, subject to successful payment, Order processing, product availability and delivery availability.

Orders placed after the applicable cut-off time, or on weekends and Singapore public holidays, will be processed on the next available business day.

During peak periods, festive seasons, major product launches, promotional events or circumstances beyond our reasonable control, additional processing or delivery time may be required.

Delivery times are estimates and are not guaranteed. We will make reasonable efforts to fulfil Orders within the stated delivery window.

2. Shipping Cost

All Orders are delivered by courier or another delivery service appointed by us.

Any applicable delivery charges will be displayed on the Platform during checkout and/or in your Order confirmation before completion of your Order.

3. Delivery Territory

We currently deliver online Orders within Singapore only.

Shipments cannot be made to P.O. boxes or locations where delivery services are unavailable or restricted by the applicable carrier or courier.

4. Bounced or Missed Delivery

If a delivery is unsuccessful because no one is available to receive the Order or for another reason attributable to the delivery information provided, the carrier, courier or our Customer Service team may contact you to arrange re-delivery.

Where applicable, one re-delivery attempt may be arranged on the next available business day. Additional delivery, storage or administrative charges arising from subsequent unsuccessful delivery attempts may be borne by you.

Please ensure that your delivery information is complete and accurate. We shall not be responsible for delays arising from incorrect or incomplete delivery information provided by you.

VI. Payment Option and Security

Available payment methods will be displayed at checkout. We may use third-party payment service providers to process payments securely.

Your use of a particular payment method may be subject to additional terms imposed by the relevant bank, card issuer, digital payment provider or payment service provider.

We use appropriate technical and organisational measures designed to protect information transmitted through the Platform.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. We will take reasonable measures to protect Personal Data in accordance with applicable Singapore law.

VII. Return Policy

1. Terms of Return

1.1 You may contact our Customer Service team to request a return of an eligible Product purchased through the Platform.

We will not entertain a change-of-mind return request submitted more than 7 days after you receive the Product.

All change-of-mind return requests are subject to inspection and management approval.

1.2 Defective or non-conforming Products are not treated as ordinary change-of-mind returns. Please refer to the applicable provisions in Section VIII and Section IX and contact our Customer Service team for assistance.

Nothing in this Return Policy affects your statutory rights under applicable Singapore consumer protection laws.

Return of Product by Mail

• Contact cs@citychain.com.sg and provide your invoice or Order number to request a Return Authorisation (“RA”) code before returning the Product.
• The RA code and applicable return instructions will be sent to you after your request has been reviewed.
• The Product, together with the original invoice or proof of purchase and a copy of our return authorisation correspondence, must be returned within the period specified in our email.
• Unless the Product is defective or otherwise required by applicable law, you are responsible for costs incurred in returning the Product.
• We may refuse a return sent without the required return documentation or authorisation.

Return of Product at a Designated Primo City Chain Store in Singapore

• Contact cs@citychain.com.sg with your invoice or Order number and preferred City Chain Store before returning the Product.
• Where the return is approved for Store submission, we will provide the RA code and confirmed Store details.
• Bring the Product and required return documentation to the confirmed Store within the period stated in our email.
• A Store receiving a Product does not itself constitute acceptance or approval of the return.

1.3 We only accept returns under this online Return Policy for Products purchased through the Primo City Chain Platform.

Products purchased directly from a physical Store are subject to the applicable terms of purchase for that Store.

1.4 For a change-of-mind return, the Product must be returned in its original condition, in the same condition as when purchased, together with all original packaging materials, tags, accessories, warranty documentation, instruction booklets, free gifts and redemption items, if applicable.

We are unable to accept change-of-mind returns for Products that have been worn, sized, altered, modified or engraved.

If a free gift or redemption item supplied with the Product is not returned, the value of the missing item may be deducted from the Store Credit issued.

1.5 We will inspect the returned Product and determine whether it satisfies the applicable return requirements.

We will notify you whether the return has been approved after completing our assessment.

1.6 Where a returned Product is alleged to be defective, we may inspect the Product or arrange for technical assessment before determining the appropriate remedy, subject always to your rights under applicable Singapore law.

1.7 City Chain Stores outside Singapore do not accept Products returned under this Singapore online Return Policy.

1.8 If your change-of-mind return is approved, Store Credit equivalent to the eligible Net Price per Unit of the returned Product will be issued.

Unless otherwise required by applicable law, fees or costs associated with returning the Product, including courier, delivery and insurance costs, will not be reimbursed or included in the Store Credit.

1.9 We reserve the right to assess return requests in accordance with these Terms of Use and applicable Singapore law.

2. Procedure for Return by Mail

2.1 Please review the Terms of Return above before returning any Product.

2.2 Obtain an RA code and applicable return address from Customer Service before sending the Product.

2.3 Wrap the Product securely and include all required return documentation.

2.4 We recommend using a traceable and appropriately insured courier service. Unless otherwise required by law, return delivery costs are borne by you.

2.5 Send the return only to the address stated in our return-authorisation email. Do not send the Product to another address appearing elsewhere on the Platform unless instructed by us.

2.6 Once received, the Product will be inspected before the return is approved or rejected.

3. Procedure for Return to a Designated Primo City Chain Store in Singapore

3.1 Please review the Terms of Return above before returning the Product.

3.2 After obtaining an RA code and confirmation of the designated Store, visit the Store stated in our email with the Product and required documentation.

3.3 The Product may be inspected at the Store and/or subsequently submitted for further assessment before approval of the return.

VIII. Exchange Policy

1. Terms of Exchange

1.1 You may contact Customer Service to request an exchange of an eligible Product purchased through the Platform.

We will not entertain a change-of-mind exchange request made more than 7 days after you receive the Product.

All exchanges are subject to inspection, management approval and product availability.

Exchange by Mail

• Contact cs@citychain.com.sg with your invoice or Order number to request an RA code before returning the Product.
• We will provide applicable return instructions following review of your request.
• The Product and required documentation must be returned within the period stated in our email.
• Once the returned Product has been inspected and the exchange approved, we will advise you of the exchange procedure.
• Where an exchange by mail requires the original transaction to be converted into Store Credit, eligible Store Credit may be issued for use towards the replacement Product.
• If a Product is confirmed to be defective or non-conforming, the applicable remedy and necessary costs will be handled in accordance with Singapore law.

Exchange at a Designated Primo City Chain Store in Singapore

• Contact cs@citychain.com.sg with your invoice or Order number and preferred Store before visiting.
• We may check availability of the requested replacement Product before confirming the exchange location.
• Bring the Product and required exchange documentation to the designated Store within the period stated in our confirmation.
• The replacement Product is subject to stock availability.
• If the replacement Product has a higher Net Price per Unit than the returned Product, you must pay the difference.
• If the replacement Product has a lower Net Price per Unit, the difference will not be refunded or issued as additional Store Credit unless otherwise stated by us or required by law.

1.2 Products submitted for a change-of-mind exchange must be in their original condition and packaging with all original tags, warranty documentation, spare parts, accessories, free gifts and redemption items, where applicable.

We are unable to accept change-of-mind exchanges for Products that have been worn, sized, modified, altered or engraved.

1.3 A change-of-mind Product may only be exchanged once, regardless of whether the exchange is processed by mail or through a designated City Chain Store.

1.4 Defective or non-conforming Products will be assessed separately from change-of-mind exchanges.

2. Procedure for Exchange by Mail

2.1 Review the Terms of Exchange above before returning a Product for exchange.

2.2 After receiving an RA code and return instructions, securely package the Product with the required documentation.

2.3 We recommend using a traceable and appropriately insured courier service.

Unless the Product is defective or otherwise required by law, return delivery charges are borne by you.

2.4 Send the Product only to the return address provided with your RA code.

2.5 Once received, the Product will be inspected before the exchange request is approved or rejected.

3. Procedure for Exchange at a Designated Primo City Chain Store in Singapore

3.1 Review the Terms of Exchange before visiting the Store.

3.2 After receiving your RA code and confirmation of the replacement Product and Store, visit the designated Store with the Product and required documentation.

3.3 The Product will be inspected. If it meets the applicable exchange requirements, an exchange will be arranged subject to stock availability.

Where further assessment is necessary, the Product may be submitted for inspection before a final decision is made.

IX. Product Warranty

All Products sold by us through the Platform are genuine.

Warranty periods and terms vary by brand and model. Please refer to the applicable warranty card, warranty booklet or warranty documentation supplied with your Product for the applicable warranty period and terms.

Unless otherwise stated in the applicable manufacturer's or distributor's warranty, warranty coverage generally does not extend to normal wear and tear, bracelets, straps, crystals, batteries, scratches, cosmetic wear, accidental damage, misuse, abuse, unauthorised modifications or servicing carried out by an unauthorised service provider.

During the applicable warranty period, you may contact our Customer Service team or bring the Product, together with valid warranty documentation and proof of purchase, to a City Chain Store in Singapore for assistance.

Where a manufacturing defect is covered by the applicable warranty, the Product may be repaired, replaced or otherwise remedied in accordance with the applicable warranty terms and Singapore law. Replacement is subject to stock availability.

Nothing in the manufacturer's or distributor's warranty affects any non-excludable statutory rights you may have under Singapore law.

X. Privacy Policy Statement

This Platform is operated and managed by City Chain Stores (S) Pte Ltd.

We respect your privacy and are committed to protecting Personal Data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable Singapore laws and regulations.

This Privacy Policy Statement explains how we collect, use, disclose, protect and retain Personal Data when you use the Platform, purchase Products, interact with us or use our Services.

1. Collection of Personal Data

We may collect Personal Data when reasonably necessary for our business activities and the purposes notified to you.

Depending on how you interact with us, Personal Data we collect may include:

• name;
• contact number;
• email address;
• billing and delivery address;
• membership information;
• Order and transaction information;
• communications with our Customer Service team;
• marketing preferences;
• technical and usage information relating to the Platform; and
• other information that you voluntarily provide to us.

Where required under applicable law, we will notify you of the purposes for collecting, using or disclosing your Personal Data and obtain your consent.

2. When We Collect Personal Data

We may collect Personal Data when you:

1. access or use the Platform;
2. register for a membership account;
3. place an Order or make a payment;
4. contact Customer Service;
5. participate in a promotion, survey or marketing activity;
6. subscribe to marketing communications;
7. visit or interact with our Stores or Services; or
8. interact with our authorised Business Partners.

3. Purposes for Which We Use Personal Data

We may collect, use or disclose Personal Data for purposes including:

1. providing Products and Services to you;
2. processing and fulfilling Orders;
3. processing payments and preventing fraud;
4. arranging delivery;
5. managing your membership account;
6. providing warranty, repair and after-sales services;
7. responding to enquiries, requests, feedback and complaints;
8. verifying identity where reasonably required;
9. maintaining and improving the Platform and Services;
10. conducting analytics, research and business planning;
11. protecting the security and integrity of our systems;
12. complying with legal and regulatory obligations;
13. administering promotions and marketing activities where permitted; and
14. other purposes reasonably related to the above and notified to you.

4. Accuracy and Correction of Personal Data

We will make reasonable efforts to ensure Personal Data in our possession or under our control is accurate and complete where it is likely to be used to make a decision affecting you or disclosed to another organisation.

You should provide accurate, complete and up-to-date information and notify us when relevant information changes.

To request a correction, please contact: cs@citychain.com.sg.

5. Sharing, Transfer and Disclosure of Personal Data

Personal Data may be disclosed to third parties where reasonably necessary for the purposes described in this Privacy Policy Statement, including:

1. our Affiliates;
2. payment service providers;
3. courier and delivery service providers;
4. technology, hosting and cybersecurity service providers;
5. professional advisers;
6. marketing and communications service providers;
7. analytics and operational service providers;
8. government agencies, regulators or law-enforcement authorities where required by law; and
9. other parties where you have authorised the disclosure.

Where Personal Data is transferred outside Singapore, we will take appropriate steps to ensure that the Personal Data continues to receive a standard of protection comparable to that required under the PDPA, as required by applicable Singapore law.

6. Access and Correction

Subject to the PDPA and applicable exceptions, you may request access to Personal Data about you that is in our possession or under our control, as well as information about how it has been used or disclosed within the applicable period.

You may also request correction of an error or omission in your Personal Data.

Requests should be submitted to: cs@citychain.com.sg with the subject or attention line “Data Protection Officer”.

We may take reasonable steps to verify your identity before processing an access or correction request.

7. Withdrawal of Consent

Where we rely on your consent to collect, use or disclose Personal Data, you may withdraw that consent by providing reasonable notice to us.

Before processing the withdrawal, we may inform you of the likely consequences. Depending on the nature and scope of your withdrawal, we may no longer be able to provide certain Products or Services to you.

To withdraw consent, contact cs@citychain.com.sg.

8. Direct Marketing

Where permitted by law and where the necessary consent has been obtained, we may use your Personal Data to send you marketing communications relating to Primo City Chain, our Products, Services, promotions and related offerings.

You may unsubscribe from marketing emails using the unsubscribe function provided in the communication or contact cs@citychain.com.sg.

Marketing communications through Singapore telephone numbers will be carried out in accordance with applicable requirements under the PDPA and relevant Do Not Call provisions.

9. Protection and Security

We will make reasonable security arrangements to protect Personal Data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

These measures may include administrative, physical and technical safeguards appropriate to the nature of the Personal Data and our operations.

Where a data breach occurs, we will assess and respond to the incident, including making notifications where required under applicable Singapore law.

10. Retention of Personal Data

We will retain Personal Data only for as long as it is reasonably necessary for the purposes for which it was collected or for legitimate business or legal purposes.

When Personal Data is no longer required for those purposes, we will cease retaining it or remove the means by which it can be associated with particular individuals, where required by applicable law.

11. Data Protection Officer

For enquiries, requests or complaints relating to Personal Data or this Privacy Policy Statement, please contact:

Data Protection Officer
City Chain Stores (S) Pte Ltd
Email: cs@citychain.com.sg

12. Amendments to this Privacy Policy Statement

We may amend this Privacy Policy Statement from time to time to reflect changes in our practices, Services or applicable legal requirements.

Updated versions will be published on the Platform. Your continued use of the Platform following an update will be subject to the revised Privacy Policy Statement, to the extent permitted by applicable law.